The Deluxe Mourning Kit is a low-cost digital product delivered after payment. This policy explains how we handle problems, duplicate charges, and refund requests.
Digital delivery
Because the product is digital and becomes available immediately after successful checkout, completed purchases are generally final once the files have been accessed or downloaded, except where applicable law requires otherwise.
When we will help
Contact us if:
- You were charged more than once for the same purchase.
- Stripe marked the payment successful but the digital kit did not unlock.
- The delivered files are corrupted or materially different from what the checkout description promised.
- Applicable consumer law gives you a cancellation or refund right.
Requesting a refund
Email [email protected] within 14 days of purchase. Include the email used at checkout, approximate purchase date, Stripe receipt or payment reference, and a short explanation. Do not send card numbers or other sensitive payment information.
Processing
Approved refunds are returned through Stripe to the original payment method. Your bank or card issuer controls how long the credit takes to appear. Refunds do not include unrelated banking, currency-conversion, or network fees unless required by law.
Nothing in this policy reduces any non-waivable consumer rights available where you live.